Overview
Pulse Relief ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you visit pulserelief.polsia.app, place an order, or contact us — and how we use and protect that information.
If you have any questions, email us at pulsereliefpillow@gmail.com.
Information We Collect
We collect information only when you actively provide it to us:
- Name and email address — when you subscribe to updates, complete a purchase, or send us a message via the contact form.
- Payment information — processed securely by Stripe. We never see or store your full card number. Stripe handles all payment data under their own PCI-compliant infrastructure.
- Shipping address — provided at checkout so we can fulfill your order.
- Order details — product selection, price, and order confirmation identifiers.
- Messages — anything you voluntarily write in our contact form.
We do not purchase, sell, or acquire personal data from third-party data brokers.
How We Use Your Information
We use the information we collect to:
- Fulfill and ship your order
- Send order confirmation and shipping updates
- Respond to your questions and support requests
- Send product updates and tips if you opt in to our email list (you can unsubscribe anytime)
- Improve the website and our product
We do not use your information for targeted advertising, behavioral profiling, or automated decision-making that produces legal effects on you.
Third Parties We Work With
Stripe — We use Stripe to process payments. When you purchase, you are directed to Stripe's checkout flow. Stripe collects, processes, and stores your payment details. Their privacy policy is available at stripe.com/privacy.
Email delivery — We use a third-party email service to send transactional and marketing emails. Your email address is shared with this provider solely for delivery purposes.
We do not share your personal data with any other third parties without your consent, except as required by law.
Cookies & Analytics
We may use basic analytics tools to understand how visitors interact with our website (pages visited, time on site, referral source). This data is aggregated and not linked to individual identities.
We do not use third-party advertising cookies or cross-site tracking cookies.
Data Retention
We retain your order information for as long as required to fulfill your order, handle potential returns, and comply with applicable legal and tax obligations. Email list subscribers are retained until you unsubscribe.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Unsubscribe from marketing emails at any time using the link in any email we send
To exercise any of these rights, email us at pulsereliefpillow@gmail.com.
Security
We take reasonable steps to protect your information from unauthorized access, use, or disclosure. Payment data is handled entirely by Stripe and never transmitted to or stored on our servers.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll update the "last updated" date at the top of this page. Continued use of our site after changes constitutes acceptance of the updated policy.
Contact
Questions about this policy? Email us at pulsereliefpillow@gmail.com and we'll respond within 2 business days.